Privacy Policy
1. Introduction
ZoyMart ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
Personal Information
- Account Data: Name, email address, phone number, and password when you create an account.
- Order Data: Billing and shipping address, purchase history, and payment details.
- Communication Data: Messages sent via WhatsApp, email, or our contact forms.
- Customization Data: Design files, images, and instructions you provide for personalized products.
Automatically Collected Information
- Device type, browser type, and operating system
- IP address and approximate location
- Pages visited, time spent, and navigation patterns
- Cookies and similar tracking technologies
3. How We Use Your Information
- To process and fulfill your orders, including customized products
- To communicate with you about orders, deliveries, and design consultations
- To create and manage your account
- To improve our website, products, and services
- To send promotional offers and updates (with your consent)
- To prevent fraud and ensure security
- To comply with legal obligations
4. Information Sharing
We do not sell your personal data. We may share information with:
- Service Providers: Payment processors, shipping partners, and cloud hosting providers who assist in operating our business.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications
- Request a copy of your data
- Withdraw consent at any time
To exercise these rights, contact us via WhatsApp at +92 344 008 8083 or email us at support@zoymart.com.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.
9. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy, please reach out:
- WhatsApp: +92 344 008 8083
- Email: support@zoymart.com
- Website: zoymart.com